Wednesday, February 11, 2009 1:51 AM ;      Latest
To: Shweta Seth
Cc: Rebecca Sloan

Subject: RE: Greetings from Compass India!!!

Shweta,

I’ve been meaning to write to thank you for all to did to make our trip possible, but have gotten distracted with away from it each time I sat down to type out a note.  We are happy to supply a comment for Compass as we truly could not have managed the trip without you. 

 “Although we have traveled as a family internationally several times, planning our trip to India quickly became an intimidating exercise.  Once we found Compass India, however, the stress and uncertainty associated travel in India quickly dissipated. They allowed us to customize our itinerary and select options from their informed selections of stops, sightseeing and hotels.  It was very comforting knowing that we would find things as represented once our trip got underway.  Two things were especially rewarding in our dealings with Compass.  One, the car, driver and tour guides were all beyond expectations.  While planning, we felt like this was really extravagant, but once we got there it proved to be a necessity.  We learned so much and were able to focus on all the beauty and fascination of India and not how to get to the next stop.  Secondly, when faced with a 12+ hour train delay, which turned out to be a canceled train altogether, the Compass Team went to work and found a solution that resulted in virtually no delay and more importantly no missed stops on our itinerary.  Had we been on our own, I’m sure we would have blown two of our 16 days in country, not to mention the likely divorce proceedings that would have followed from all the stress and venting!  Joking aside, having Compass and their team looking out for us, allowed us to enjoy being together as a family in one of the most enriching environments possible, creating memories that we will cherish for the rest of our lives.”

“Compass was great!  Just the right level of assistance and care…there when you need them, close at hand when you don’t.  They made our trip to India more than we could have hoped for”

I hope those comments help.  Not for your web site or marketing efforts, but I want to make special mention of the driver and tour guide we had for 12 of the 16 days.  Meenu, our drive, was more than we could have ever hoped.  He was focused, attentive, and skilled.  We never doubted his ability to negotiate every possible object on the road way, animate or inanimate!  He was also just a wonderful person with a great personality and sense of humor that we enjoyed throughout the trip.  Surendra, our guide, was so far beyond belief, we must say thank you to whoever assigned him to us.  He was so well informed, so helpful, so unobtrusive and such a wonderful person that we felt as though he was and is a member of family.  We witnessed so many other guides that just didn’t seem to be of the same caliber and could not have imagined spending 12 days with them.  With Surendra, and Meenu, the 12 days flew by and we never once grew tired of their company.  Please pass these comments on to the person at Compass that coordinates the drivers and guides so they know how special each of them are.

Well, we only saw a small part of India, so hope to find time to return.  We’ll certainly be in touch if/when we do.

Regards,

Charlie Sloan & Family

To: varsha
Latest

Mrs. Varsha

many thanks for the marvellous experience that your company gave at my family and at my friends also Attached at this mail you can find some picture for your website , I and my family , I and my wife and all the group.

Regards

Rodolfi Fabrizio

To: sukriti
Latest Dear Sukriti,

Sorry for the late response..was caught up with work. I have written a testimony based on our vacation:

From day 1 as we arrived in New Delhi to Day 17 when we took off, the representatives of Compass India Inc assured that we faced no inconvenience anywhere. The hotel check in’s, sight seeing, shopping, everything was well planned and executed. The cars used for travelling were clean, spacious and comfortable and the drivers were well informed and alert on the roads.
The guides at every site gave an in depth insight into the history of things. Some guides were national guides and hence a wealth of knowledge. We were constantly kept informed and were contacted regularly by the Operations staff to ensure our safety and comfort.
Lastly, the office staff members in New Delhi are pure professionals and did everything to make our vacation one of the best. They replied to each and every query we had since 2 months before our travel and made sure all our concerns were addressed promptly.
We would definitely use the services of Compass India Inc whenever we visit India and would recommend Compass India to anyone who wishes to travel to India.

hope this helps. I will send you pictures a little later in low res. Should you decide to use any and need a high resolution photo, I will send it over as well.

Thank you and have a good day.

Regards,
Rupak

To: durjay
Latest Dear Mr Durjay

with this mail I , my family and my friends will want explain to you and all your staff a big thanks for this trip.
We are very satisfied about the trip programm and about all the services.
All the people involved in this trip , the assistant , the employee in the locations , the driver , the guides , all , are very professional people that know very well his job and understand what the customer need and are proactive to satisfy the client's request.
In few words , very high professional people.
I repeat , we are very happy to avoid this experience with your company and if any people 'll ask me a name or a reference regarding tour operator in India I will assure you  'll recommended Compass India and , off course for all my next travels in India subcontinent the solution it's only one , your company!!

Thanks a lot for all tthe service

Best regards

Rodolfi Fabrizio

To: Surbhi
Latest

Dear Surbhi

Please allow me to congratulate you personally and Compass India for providing us with such an excellent tour. I just got back and I appreciate all the help that you have given us in our trip.

Thanks again for your prompt help each time we had questions.

Ehsan

To: Durjay Sengupta

Dear Durjay,

I used the services of Compass for my journeys to Rajasthan and Varanasi in the months of March and April, respectively. I chose your agency based on the recommendation received from Craig and others on the forums at Fodors.com.
The services rendered were excellent.  Sanjay and Shweta were prompt and efficient, and they easily tailored my programme to suit my choices.  They were also flexible enough to accomodate last-minute changes to my itinerary.
All the liason people at different locations in Rajasthan and Varanasi were professional.
The driver is an important consideration on any trip, esepcially in India, since I have had problems in this department before. For Rajasthan, Joginder Singh was assigned to me.  On the whole he was very professional, always punctual, and he readily followed my instructions.  I had only one small problem with him: he tried to chart my schedule every day.  He might have been trying to be helpful, but it really isn't his job to do so.  I mention this not as criticism, but as an area of improvement.  In Varanasi, my driver was Bablu and he was outstanding.  Both Joginder and Bablu are assets to your organisation.
That's all for now.  I look forward to using your organisation again in the future.

Regards
Rajan Parrikar

Hi Shweta,

 How are you?

 Hope you are busy "Making Dreams Come True" for others!!

 As for us we are just back to U.S from our long-long trip to India. We just cannot imagine if it would have been this memorable with out your well planned and well organized trip!!

 We enjoyed every bit of our trip and it exceeded our highest expectation in every way, right from the reception at Delhi to Hotel accommodations to Our driver/companion (Seshram Ji) to excellent city reps to the guides through out and upto the final departure assistance !!. Everything is A++ grade!!

 All this would not have happened with out and your personal attention and for that me and my wife would like to give you a "Heartfelt Thanks!!!"  (The only way to read this is to "feel it")

 I would definitely recommend you to all my friends and would only work with you for my future travel plans in India!!

 Please convey my thanks to each and everyone who made this trip memorable for me!!

 I am more than willing to share my feelings if there is an online form please send it to me!!

Thanks,

Vikran

Dear Shweta

We are now back from Mumbai, and Stuart and I wanted to thank you for organizing what was a really enjoyable holiday.  We thoroughly enjoyed the Rajasthani elements of our trip, and have some wonderful memories of Agra.

We would also like to commend our driver, Dharampad Singh, for his excellent service during our trip.

He was always courteous and friendly, and nothing was ever too much trouble.  The car was clean and comfortable throughout our trip, and he went out of his way to make sure that we were safe at all times on the road, especially given the less cautious driving of other vehicles.

He also pointed out relevant places of interest and landmarks along the way, to add further colour to the holiday.

We would definitely hope to travel with him again, and would strongly recommend him to all of your guests in the future.  Please pass on our thanks to him again.

However, there are a couple of elements that did not meet with our satisfaction, and we would like you to address these for future visitors.

We had checked the website for all the hotels you proposed, and were happy to go with the 3 star options on this basis.  The hotels in Delhi and Agra did look more functional than holiday oriented, but well equipped and spacious.
  
That said, the rest of the trip was wonderful.  Our guides in Jaipur, Agra and Jodhpur were excellent and extremely informative, and we saw a lot of fascinating sights and craftsmanship at the various emporia (though the ratio of shops to sights in Jaipur was perhaps a little too high).

We would be happy to discuss any of these comments further, should you require.  Thanks again for your help.

Best wishes

Anupa & Stuart Grant

Dear Shweta,

Just wanted to say a huge thank you for organising our recent trip to India.

We loved the tour & your country.

We enjoyed both north & south, they are very different.

The train trip was very daunting; we did not expect to have to share a cabin especially with men & no other westerners in sight.

The hotels were mostly very good with the exception of The Corus, Delhi, which you had advised me about & the last hotel at Kovalam, which was not very good.

Our driver in the south Rajeev was delightful & very patient especially when we were shopping for jewellery. He made us feel safe & had a great sense of humour.

Once again my sincere thanks & if you ever make it to Australia, you would be a most welcome guest at Lee & my home.

I must also thank you for the beautiful shawl that you gave me, I will treasure it always.

Many thanks & I hope to see you again.

Kind regards,

Kathy Cheetham

Dear Shweta,

I would have absolutely no hesitation in recommending COMPASS to friends and family because of their professionalism and attention to detail and the help given by them when experiencing difficulties with our credit cards and booking problems with air travel.Your hard work allowed for a trouble free and delightful Golden Triangle Tour.Your Representatives who met us are to be congratulated on their helpfullness and courtesy particularly Dillip on the Agra leg. The tour guides were highly knowledgeable and friendly, again I would  like to praise one guide in particular Sudhir Tiwari in Agra for his total enthusiasm of his subject. Finally I would like to thank the driver Grish for taking great care for us during our trip.                                              
      
In all your selection of hotels, guides and driver was exceptional.

Again thank you,

Best wishes

Beverley and Edward Davingoff

Hi Durjay,

Greeting from Arizona!!!

I am so sorry that we have not gotten back with you sooner.

We all had a wonderful time in Incredible India.... Sanjay did a wonderful job and all went well for us.

You can certainly use us as references and we have already given your names to friends here in Arizona.

Please let everyone know how much we enjoyed meeting them.

Please keep in touch. We would love to see you and the rest of the guys in Arizona if you are ever here.

Thanks Again,

Armity

Hello Shweta,

Nice to hear from you.

We happily confirm we were delighted with your services. Our friends, the Christen and we appreciated the suggestions regarding the itinerary, the choice of the hotels and the professionalism of your staff. We were greeted by your local representatives each time we got into a new city and the drivers and guides were friendly and knowledgeable. We had a great experience and would certainly (and already have) recommend Compass to friends and business contacts.
The “bus” you assigned to the 4 of us for the tour was nice, comfortable and roomy and allowed us to enjoy the driving times as well as the visits.

You have a great team over there and a very good business model. Keep it up!

On a more personal note and although we had not the opportunity to meet you during our stay in India, we highly appreciated your help and guidance and thank you for these wonderful moments.

Cheers

Leroy Family

Dear M. Durjay Sengupta

My wife and I have enjoyed the tour very much.

-Hotels: hotels were chosen also according to our own specific request and were very good, perfect service;

-Transport arrangements: the tour was organized with care and professionality; we had an appointment delay one morning but it was caused by local traffic problems and was easily recovered to everybody's satisfaction;

-guides were very experienced and very knowledgeable, with some differences from one guide to the other but very good in the average. The spoken English can be improved.

Dario DiFrancesco